RETURN POLICY
Last updated August 01, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if your item is damaged in shipping, you may return it to us for a replacement. Please see below for more information on our return policy. Items are custom made to order and are not refundable once they are started . Some delays my cause longer processing times for items. We do apologize if this causes delays in your order. your are always welcome to contact us and get a progress update on your order.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date.
RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
Ultimate Scale Accessories LLC
Attn: Returns
1469 Lullwater Cir SE
Cairo, Georgia 39828
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Shipping costs may be refunded at company's discretion.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least ninety (60) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Custom Items
● Items damaged due to user error
● Items that are the incorrect dimensions, style, color, or type for intended use
For defective or damaged products, please contact us at the customer service number below to arrange a exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
229-221-6705